Frequently Asked Questions

Q: How can I place an order?
A: Add the desired items to your cart and complete the checkout process. Once your order is placed, you will receive a confirmation email.

Q: What payment methods do you accept?
A: We accept all major debit and credit cards. All payments are securely processed.

Q: Is my payment information safe?
A: Yes, our store is powered by Shopify and complies with current industry security standards for handling payment data.

Shipping & Delivery

Q: Where do you ship to?
A: We currently only ship within mainland United Kingdom.

Q: How much does shipping cost?
A: Shipping is free on all orders. There are no hidden fees.

Q: How long does delivery take?
A:

• Processing time: 0–1 business days (Monday to Saturday)
• Delivery time: 4–7 business days (Monday to Friday)
• Total estimated delivery time: 4–8 business days

Q: Will I receive a tracking number?
A: Yes. Once your order has been shipped, a tracking number will be emailed to you so you can follow the delivery status.

Returns & Refunds

Q: Can I return my order?
A: Yes, items can be returned within the period stated in our Return Policy.

Q: Who pays for return shipping?
A: We cover the cost of return shipping for all returns, including if you changed your mind.

Q: How long does a refund take?
A: Refunds are typically processed within 5 business days after we receive the returned product.

Q: What if I received a damaged or incorrect item?
A: Contact our customer service immediately. We will arrange a return at our expense and send you a replacement or issue a full refund.

Subscriptions, Pre-orders & Try Before You Buy

Q: How do subscriptions work?
A: You will receive automatic deliveries based on the frequency and duration you choose. You can manage or cancel your subscription at any time via the link in your confirmation email.

Q: Will my subscription renew automatically?
A: Some subscriptions auto-renew at the end of their term. You will be informed before renewal and can cancel anytime.

Q: What is a pre-order?
A: A pre-order lets you reserve an item that is out of stock or coming soon. We may charge a deposit or store your payment information to charge later. You can cancel any unfulfilled pre-order.

Legal & Policy Information

Q: What are your Terms of Service?
A: Our Terms of Service outline your rights and obligations when using our store. You can find the full terms on our website.

Q: Can I cancel my order after placing it?
A: You can cancel your order if it has not yet been fulfilled. Please contact us as soon as possible. If the order has already been shipped, you can still return it in line with our Return Policy.

Q: How is my personal data handled?
A: We treat your personal information with care and process it in accordance with our Privacy Policy.

Still have questions? Contact us:

Email: hello@funkii.co

Phone: +44 7897 081811

Customer Service Hours: Monday to Friday, 09:00 – 17:00